Support, AMC & Training
AMC & support you can count on
An annual maintenance contract keeps your Tally healthy — regular check-ups, quick help when something goes wrong, and one team that knows your setup.
Overview
Support that knows your business.
When Tally is how you bill customers and prepare returns, downtime and data errors cost money. Our AMC plans give you a dedicated support relationship: we know your configuration, your customizations and your people.
Reach us on WhatsApp, phone or email. Many issues can be resolved remotely in a single session; when a visit is needed, our branches in Kannur, Payyannur and Mangaluru are close by.
What’s included
Everything covered in Tally AMC & Support
Annual maintenance contracts and on-call support to keep Tally running smoothly all year.
Multi-channel support
Raise queries on WhatsApp, phone or email and get guided answers.
Remote sessions
Secure screen-sharing sessions to troubleshoot without waiting for a visit.
On-site visits
Visits for issues that need hands-on attention, as covered in your plan.
Backup & data repair
Backup setup, data verification and repair of damaged company data.
Release updates
Help installing new TallyPrime releases and understanding what has changed.
Renewal reminders
We track TSS and AMC dates so nothing lapses unexpectedly.
How we work
A clear, four-step process
Step 1: Onboard
We record your license, setup and customizations.
Step 2: Health check
A review of data, backups and settings to prevent problems.
Step 3: Support on demand
Help whenever you need it through your preferred channel.
Step 4: Review & renew
A look back at the year and what could work better next.
FAQ
Questions, answered
What does a Tally AMC cover?
AMC plans typically cover query support, remote troubleshooting, backup and data repair assistance, release updates and on-site visits as agreed. We tailor the plan to your number of users and locations — ask us for the details that fit your business.
Is AMC the same as TSS?
No. TSS (Tally Software Services) is Tally’s subscription for product updates and connected services. AMC is a service contract with Softkey Technologies for hands-on support. Most businesses benefit from having both.
How do I raise a support request?
Message us on WhatsApp at 9544 101 401, call 9846 901 101 or email us. Share a short description or a screenshot of the issue and we will take it from there.
Get started
Ready to get started with Tally AMC & Support?
Tell us where you are today — a new setup, an upgrade, a customization or a support need — and we’ll suggest a clear next step.